42°F
weather icon Mostly Cloudy

Boulder City staff encourages resident feedback

Feedback is one of the most valuable things we can receive in local government. We are always eager to hear from Boulder City residents and business owners.

In January for example, we heard from property owners regarding the Feeder 53 utility project along San Felipe Drive.

For background, the Feeder 53 project dramatically improves the reliability of the electric service for all homes served in the vicinity. By installing an underground distribution feeder along San Felipe Drive and Mendota Drive from Adams Boulevard to Georgia Avenue and tying the feeder into the existing lateral at the four locations, a feeder tie between Substation 3 and Substation 5 is created, which improves service reliability through redundant power in the area.

Feedback on the Feeder 53 project was received through the Boulder City Review, letters to the editor, and other editorials. Additionally, staff received various letters and neighborhood signatures urging the City to consider changes to the project.

We listened. Our excellent city engineering staff does great work; however, plans in an established area can certainly introduce concerns. Luckily, there was the opportunity to incorporate resident input in the final project.

Based on the feedback, I reached out and spoke to the resident leading the charge for change and sent a letter detailing the City’s plans for changes to all the property owners. We made several adjustments based on resident feedback, removing excess bollards, removing the sizeable reflective signage from all bollards protecting the new electrical infrastructure and adding reflective tape instead of the signs to provide nighttime safety. At this time, we’re working to move some obstructions in conflict with one resident’s RV access road.

In exactly one month, the City went from receiving negative feedback on the project to receiving several positive letters and verbal compliments. By listening and responding to resident concerns, the city demonstrated how we can be flexible and responsive to community needs.

Reflecting on the San Felipe project experience, I began thinking about my role as a customer and how I provide feedback. Each of us has experienced opportunities to fill out customer feedback surveys. However, I rarely do because of the time it takes to fill them out. I also realized that when I do provide feedback it is for an exceptionally positive experience, or a negative one. With that in mind, I began to think about how we can make it easier for our customers — the residents, and businesses of Boulder City — to share their experience with city staff.

You’ve probably never noticed that we have a customer feedback box outside the Community Development Department in City Hall. I walk by it every day, multiple times a day, and barely notice it. In the special City Council meeting on March 8th, the Council reviewed the FY24 City Manager’s recommended budget. A small amount of funds is dedicated toward a more robust customer feedback system. The idea is that whenever a resident, visitor, or business owner interacts with the City (either in person, on the phone or electronically), they can provide meaningful feedback. Multiple survey pages are often too much of a time commitment, so this would be a short yet effective tool to receive more feedback on how we are doing.

Until that feedback tool is implemented and announced, you can still provide your feedback using SeeClickFix. For example, SeeClickFix is useful if there’s an issue like a streetlight out, property nuisance, water waste, etc. You can find SeeClickFix on our homepage at www.bcnv.org by clicking the “Report a Concern” button. If the feedback you’d like to provide that doesn’t fit into that application, I welcome you to email me.

City staff wants to hear from you, help you, and continue our quest to make Boulder City the best place to live, work, and experience enjoyment in Southern Nevada.

Taylour Tedder is the city manager of Boulder City. He can be reached via email at ttedder@bcnv.org.

Don't miss the big stories. Like us on Facebook.
THE LATEST
Kids and calendars and too many events

I knew that becoming a parent would require my hobbies to take a backseat, but I didn’t realize that my children would be busier than I’ve ever been in my life.

USA’s strength comes through cooperation with love

Perhaps you believe that bipartisan cooperation is not possible. Ninety-five percent of the time legislation in Joe Biden’s presidency was bipartisan.

Good sportsmanship serves us well in life

Good sportsmanship is hard to define. Its hallmarks include winning without gloating, losing gracefully and respecting everyone involved, including opponents, coaches, officials, fans and administrators. In the heat of competition, will your better nature rise to manifest the good sport in you? Or will you instead listen to the negative voices and be a poor sport? Many youths and adults in our town recently had a chance to discover the answers to those questions when faced with a startling development.

Time to make a move

This is probably one of the most difficult columns I will have to write during my tenure as editor of the Boulder City Review. And that’s because my time at the helm of the paper is coming to an end.

U.S. residents better duck

If it looks like a duck, swims like a duck and quacks like a duck, then it probably is a duck. That, dear reader, is an example of “ab-DUCK-tive” reasoning.

Feds should force California’s hand on water use

California officials continue to be the lone holdout on an agreement among seven Colorado River states to cut water usage. Despite imposing numerous “deadlines” for such a deal, federal officials have yet to intervene. They must reconsider if the thirsty Golden State refuses to budge.

Basketball teams merit accolades

The Boulder City Review is sending special commendations to the boys of the basketball teams at Garrett Junior High and Boulder City High schools.

Area’s natural beauty must be preserved

Anyone who has driven into Henderson in the past few months has likely seen the new homes going up in the Black Mountain area. And when I say “going up” I mean it literally; these homes are being built onto the side of the mountain itself.

Digital world lets you experience museums

The Boulder City/Hoover Dam Museum located in the historic Boulder Dam Hotel collects, preserves and exhibits thousands of artifacts, documents and photos that tell the story of the men and women who built Hoover Dam and established Boulder City. Its unique collections are recognized by the National Park Service as an integral part of its Save America’s Treasures program. Now those treasures are becoming more accessible than ever as the museum embarks on a major project to make and display digital copies of its holdings.