95°F
weather icon Clear

News Briefs

State veterans home earns award for customer satisfaction

The Nevada State Veterans Home in Boulder City has received Pinnacle Quality Insight’s 2016 Customer Experience Award, administrator Linda Gelinger announced Tuesday.

In all, the veterans home earned 22 awards in 11 categories that include nursing care, overall satisfaction, cleanliness, activities, professional therapy services and safety/security.

“Receiving these ‘best in class’ awards for customer satisfaction, issued by Pinnacle, gives the home a ranking based on a nationwide comparison,” Gelinger said.

The awards are presented to facilities that rank in the top 15 percent in customer satisfaction surveys among all of Pinnacle’s post-acute health care clients, said Brady Carlsen, vice president of business development for the company that rates customer satisfaction.

Carlsen said all of the firm’s approximately 1,800 clients are compared in 16 categories and those that are in the top 15 percent in each category receive the award. They are given annually and the veterans home has qualified for some Customer Experience Award for at least the past eight years, he added.

Gelinger said the award “displays a continued dedication to providing quality, professional health care services and activities programs to all of our residents.”

A sampling of residents participate in monthly telephone interviews that include open-ended questions as well as the opportunity to rate the veterans home in specific categories. The results are then shared with the facility to better understand residents’ needs and make improvements, Gelinger said.

 

State seeks top senior citizen

The search for Nevada’s Senior Citizen of the Year began Monday.

The award recognizes a senior’s significant contributions on the local, state, and/or national level, and by excellence achieved through going above and beyond the call of duty, specifically with respect to volunteer work in support of fellow senior citizens in the state.

The competition is open to all those who are age 60 and older and have lived in Nevada for five years.

The deadline for nominations is March 31. The award will be presented in May.

The National Silver Haired Congress Nevada Delegation, in partnership with the Aging Services Directors Organization, established the award in 2013.

The nomination guidelines and forms are available at www.nevshc.org or by calling 702-860-6349.

Don't miss the big stories. Like us on Facebook.
THE LATEST
Parade highlights Damboree celebration

The 74th annual Damboree Parade which runs right through the heart of Boulder City will, as always, be on Independence Day, July 4th. The parade starts at 9 a.m. with other activities such as a pancake breakfast and coin toss sprinkled in throughout the day. Fireworks will start at 9 p.m. over Veterans’ Memorial Park. Full Blown Fourth is theme of this year’s celebration.

Results official: Hardy, Walton elected

Dr. Joe Hardy and Steve Walton expressed their gratitude and thanked the community for their support after primary election results were canvassed Friday and they were officially declared elected as mayor and councilman, respectively.

Council advances plans for RV park, grocery store

The City Council met Tuesday, June 27, with water levels, city signage and the proposal of a new grocery store and recreational vehicle complex on the agenda.

Woman who went missing arrested for theft

Kathryn Mari Trygstad, 55, a Boulder City woman who went missing for several days in April 2021, was arrested Tuesday morning on five charges, including grand theft and embezzlement of more than $100,000.

Krepps joins BCR staff

Owen Krepps has joined the Boulder City Review as a reporter.

City’s first ‘first lady’ dies

Boulder City’s first first lady, Marjie “Sue” Broadbent, died Sunday, June 26. She was 87.

Summer sunshine, heat pose health risks

It’s a safe bet that the one thing we all have in common every summer is managing the extreme heat and our body’s reaction to the excessive temperature prevalent in our geographic location.

Plans for RV resort, shopping center move forward

Boulder City’s Planning Commission has recommended that plans for two city-owned parcels, one of which will be leased for an upscale recreational vehicle resort and the other, which could be sold to build a grocery store, move forward to City Council as part of the land management process.

Primary results same as additional ballots counted

With additional mail-in ballots from the June 14 primary election counted, Boulder City residents have unofficially selected a new mayor and filled one of the two open seats on City Council.