Classifieds

The Las Vegas Review-Journal is seeking a Help Desk Analyst to support our 24/7 operation. Responsibilities: Provide technical trouble-shooting services to an array of internal business units both locally and remote in an on-demand call center environment in relation to both computer hardware and software. Deliver quality technical support services to an array of internal business units both locally and remote Work effectively in a team environment Resolve first call resolvable issues on initial contact, escalate others as required within established escalation procedures Strong abilities in the areas of troubleshoot proiues, network topologies/infrastructures, general software applications, hardware functionality and network connectivity Give timely feedback to team and management Skill Requirements: High school diploma; college degree information technology or related discipline preferred One to two years' experience in a technical support services/ customer service/call center environment Excellent technical trouble-shooting skills Knowledge of standard Microsoft operating systems and office applications Knowledge of Macintosh operating systems and specialized graphics and publishing applications preferred Knowledge of the newspaper publishing industry a plus Strong customer service skills Able to work effectively in a variety of situations with minimal supervision Able to multi-task in a fast-paced environment A+ certification preferred Macintosh Apple Certified Help Desk Specialist (ACHDS) certification preferred Must be able to work a flexible schedule Must be able to pass in all relevant ways a pre-employment drug screen and background check This position is based in Las Vegas, Nevada Forward resume to: hrdept@reviewjournal.com EOE